FAQ — Frequently Asked Questions | velQip

🌿 Nutrition First

DailyBasket FAQs

● Live

1. What is DailyBasket? ▾

DailyBasket is velQip's nutrition-focused grocery shopping experience, helping you make healthier shopping decisions while saving time and money.

2. How is DailyBasket different? ▾

Unlike typical grocery apps, DailyBasket focuses on nutrition — providing a Cart Balance Score, personalised recommendations and smart insights.

3. What is the Nutrition Matrix? ▾

The Nutrition Matrix gives you an instant nutritional snapshot of every product so you can compare and choose what's truly better for your family.

4. What is Cart Balance Score? ▾

CBS is a unique score that reflects the overall nutritional quality of your shopping cart — helping you see how balanced your choices are at a glance.

5. What is Cart Balance Recommendation? ▾

CBR gives you smart personalised suggestions to improve your cart's nutrition, balance and variety — without stretching your budget.

1. Does DailyBasket deliver groceries? ▾

Yes! Fast reliable delivery right to your doorstep with real-time order tracking.

2. Can I schedule my delivery? ▾

Yes, choose your preferred delivery time slot during checkout.

3. Are there daily promotions? ▾

Every day brings new deals — from Dairy Delights Mondays to Super Saver Sundays.

4. Can I earn QiPoints? ▾

Yes! Every purchase earns QiPoints redeemable across the entire velQip ecosystem.

5. How do I start? ▾

Download the velQip App, create your profile and head to DailyBasket.

🏷️ Launching Soon

DealZ FAQs

Launching Soon

1. What is DealZ? ▾

DealZ is velQip's exclusive local deals and rewards platform — discover offers at local businesses, earn cashback and collect QiPoints.

2. What businesses are featured? ▾

Restaurants, cafes, beauty salons, shopping stores, travel experiences, family entertainment and much more.

3. How do I redeem an offer? ▾

Browse offers in the DealZ section, select a deal you love and follow redemption instructions at the participating merchant.

4. What are QiPoints? ▾

QiPoints are velQip's rewards currency — earn them across all brands and spend them on future purchases.

5. What is the 5x QiPoints promotion? ▾

Visit a participating DealZ merchant for the first time and earn 5x the normal QiPoints!

1. Do all offers include cashback? ▾

Many DealZ offers include cashback rewards — check each offer for specific details.

2. Can I use more than one offer? ▾

Yes! You can use multiple DealZ offers at different merchants.

3. How often are new offers added? ▾

New deals are added regularly so there are always fresh ways to save.

4. Why should I use DealZ? ▾

Save money while supporting local businesses — every redemption helps your community.

5. Is DealZ free? ▾

Yes! Completely free to use — just download the velQip App.

🐾 Coming Soon

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TailWag FAQs

Coming Soon

1. What is TailWag? ▾

TailWag is velQip's intelligent pet care platform — supporting your pet's complete wellbeing from puppyhood to senior years.

2. Is TailWag only for pet food? ▾

No! TailWag offers pet profiles, nutrition guidance, health reminders, milestone tracking and lifestyle recommendations.

3. What pets will TailWag support? ▾

Launching with dogs and cats, with plans to expand to other animals.

4. Can I create a pet profile? ▾

Yes! Each pet gets a personalised profile with breed, age, health history and care preferences.

5. Will TailWag provide nutrition guidance? ▾

Absolutely — personalised to your pet's breed, life stage, weight and health conditions.

1. Can TailWag remind me about vaccinations? ▾

Yes! Intelligent care reminders for vaccinations, vet appointments, grooming and more.

2. Will I receive grooming reminders? ▾

Yes, smart grooming reminders based on your pet's breed and coat type.

3. Can I track my pet's milestones? ▾

Yes! TailWag celebrates every milestone — from first steps to birthdays.

4. When will TailWag launch? ▾

Coming soon — register your interest on the TailWag page to be first to know.

5. How can I stay informed? ▾

🔧 Coming Soon

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QipAssist FAQs

Coming Soon

1. What is QipAssist? ▾

QipAssist connects you with trusted local professionals for home services, repairs, automotive, health, family and professional needs.

2. What services will be available? ▾

Home Services, Repairs, Automotive, Health & Wellbeing, Events & Lifestyle, Family Services, Professional Services and more.

3. How do I find a provider? ▾

Browse by service category or search, then book a verified professional near you in seconds.

4. Will providers be verified? ▾

Absolutely — every provider is background-checked and verified before listing.

5. Can I compare providers? ▾

Yes — compare by rating, price, availability and reviews.

1. Can I book through the app? ▾

Yes — quick easy booking entirely within the velQip App. No calls, no waiting.

2. Will more categories be added? ▾

Yes! We're constantly expanding — tell us what you'd love to see.

3. Is QipAssist available now? ▾

Coming soon — register on the QipAssist page for early access.

4. Why use QipAssist? ▾

Save time, connect with trusted pros and earn QiPoints on every booking.

5. How do I access QipAssist? ▾

Download the velQip App — you'll have instant access once launched.

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General velQip FAQs

1. What is velQip? ▾

velQip is an intelligent lifestyle platform with DailyBasket, DealZ, TailWag and QipAssist — all in one trusted app.

2. Is the velQip App free? ▾

Yes! Completely free to download. Some services may have costs but the core app is always free.

3. Where is velQip available? ▾

Currently expanding across Australia with plans to grow into additional cities.

4. Do I need separate accounts? ▾

No! One velQip account gives you access to all brands — one login, everything connected.

5. What are QiPoints? ▾

velQip's unified rewards currency — earn across all brands and spend on discounts and rewards.

1. Is my information secure? ▾

Yes — enterprise-grade security. We never sell your personal information to third parties.

2. Can businesses join velQip? ▾

Yes! Join as a merchant through our For Businesses page.

3. How can I contact support? ▾

Through the Contact page, the velQip App help section, or our WhatsApp button.

4. How do I stay updated? ▾

Enable app notifications and follow our social media channels.

5. Where can I download the app? ▾

Google Play Store or Apple App Store — search 'velQip'.

Download velQip

Frequently AskedQuestions

All these experiences. One smart app.Download the velQip App today!

Frequently Asked
Questions

All these experiences. One smart app.
Download the velQip App today!