Legal

Privacy Policy

How velQip collects, uses, discloses and protects personal information across DealZ, DailyBasket and QiPoints.

Last updated: 6 September 2026

1. Introduction

velQip Pty Ltd (“velQip”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise handle personal information when you:

visit or use the velQip website;
use the velQip mobile application;
create or use a velQip Account;
use DealZ;
use DailyBasket;
participate in QiPoints;
purchase products, vouchers or services;
interact with participating Merchants;
contact our support team;
participate in promotions or campaigns; or
otherwise interact with velQip.

This Privacy Policy is intended to explain our privacy practices in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), to the extent they apply to velQip.

You should read this Privacy Policy together with our Terms & Conditions.

2. Who We Are

velQip Pty Ltd operates the velQip technology and e-commerce ecosystem.

Our ecosystem may include:

DealZ

DealZ allows users to discover and purchase deals, discounts, vouchers and offers from participating Merchants.

DailyBasket

DailyBasket provides grocery and shopping functionality, including product discovery, shopping, nutrition information and personalised shopping tools.

QiPoints

QiPoints is velQip's rewards and loyalty system through which eligible users may earn and use rewards under applicable program conditions.

Although these services may operate under different brands or interfaces, they may use shared velQip technology, accounts and systems where appropriate.

3. What Is Personal Information?

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.

The information we collect depends on how you interact with velQip.

Not all information described in this Policy will be collected from every user.

4. Personal Information We May Collect

Depending on the services you use, we may collect:

4.1 Identity Information

This may include:

name;
username;
account identifier;
date of birth or age where required;
profile information; and
information necessary to verify your identity.

4.2 Contact Information

This may include:

email address;
telephone number;
delivery address;
billing address;
communication preferences; and
other contact details you provide.

4.3 Account Information

This may include:

login credentials;
account settings;
preferences;
saved addresses;
saved shopping preferences;
account activity;
loyalty status;
QiPoints balance and history; and
account-related communications.

We take reasonable steps to protect account credentials and other personal information.

5. DealZ Information

If you use DealZ, we may collect information relating to:

Deals you view;
Offers you save;
Vouchers you purchase;
Voucher numbers or identifiers;
redemption activity;
Merchant interactions;
purchase history;
booking information where applicable;
transaction amounts;
refund or cancellation information;
promotional eligibility;
DealZ preferences; and
communications relating to your transactions.

We may use this information to provide DealZ, process transactions, validate Voucher redemption, prevent fraud, provide customer support and improve the service.

6. DailyBasket Information

If you use DailyBasket, we may collect information relating to:

products viewed;
products searched;
shopping carts;
orders;
purchase history;
quantities purchased;
product preferences;
dietary preferences you voluntarily provide;
nutrition-related selections;
saved shopping lists;
substitutions;
delivery information;
returns and refunds; and
interactions with DailyBasket features.

This information may be used to provide shopping functionality, personalise product discovery, process orders and improve DailyBasket.

7. QiPoints Information

If you participate in QiPoints, we may collect:

QiPoints balance;
QiPoints earned;
QiPoints redeemed;
transaction history relevant to rewards;
promotional eligibility;
multiplier participation;
reward adjustments;
expired or reversed points; and
information required to administer the rewards program.

QiPoints information may be associated with your velQip Account so that we can correctly calculate and administer rewards.

8. Transaction and Payment Information

When you purchase products, Vouchers or services, we may collect information such as:

transaction number;
order number;
purchase amount;
currency;
payment status;
payment method;
billing information;
refund information;
chargeback information; and
other transaction information.

Where payment processing is performed by a third-party payment provider, payment card details may be collected directly by that provider rather than stored by velQip.

We do not intend to store complete payment card numbers unless specifically required and lawfully handled for a particular service.

9. Delivery Information

Where delivery is available, we may collect:

delivery address;
delivery instructions;
recipient name;
recipient telephone number;
delivery status;
delivery history; and
information required to coordinate delivery.

This information may be shared with relevant Merchants, logistics providers or delivery providers where necessary to fulfil the order.

10. Location Information

Depending on the features you use, we may request access to location information.

Location information may be used to:

identify nearby Merchants;
show relevant DealZ Offers;
determine service availability;
support DailyBasket delivery functionality;
provide location-based recommendations;
assist with delivery;
improve location-based services; and
prevent fraud or misuse where appropriate.

You can generally control location permissions through your device settings.

If you deny location permission, some location-dependent features may not function correctly.

We will not request precise location information unless it is reasonably necessary for a feature that you are using or another lawful purpose.

11. Camera and Barcode Information

The velQip application may request camera access for features such as:

barcode scanning;
product scanning;
uploading images;
QR code scanning;
Voucher redemption; or
other functionality requiring camera access.

Where a camera is used to scan a barcode or QR code, the scanned information may be processed to provide the relevant feature.

Camera permission can generally be controlled through your device settings.

12. Photos, Images and Media

If you choose to upload an image, photograph or other media, we may collect and process that content for the purpose for which you provide it.

For example:

profile images;
product feedback;
product images;
customer support evidence;
Merchant-related information; or
promotional content.

You should not upload personal information belonging to another person unless you have the authority or permission to do so.

13. Contacts and Referrals

If velQip provides a referral or invitation feature, you may choose to provide or access contact information for people you wish to invite.

We will use such information only for the relevant referral or invitation functionality and other purposes permitted by law.

You should only provide another person's information where you are authorised to do so.

Where technically possible, we may provide mechanisms allowing invited individuals to control further communications.

14. Device and Technical Information

When you use our website or application, we may collect technical information such as:

IP address;
device type;
operating system;
browser type;
application version;
device identifiers;
language settings;
time zone;
crash information;
diagnostic information;
network information; and
interaction with our Platform.

This information may be used for security, troubleshooting, analytics, performance and service improvement.

15. Usage and Interaction Information

We may collect information about how you use velQip, including:

pages viewed;
searches;
Offers viewed;
products viewed;
clicks;
interactions;
features used;
shopping behaviour;
transaction history;
preferences;
referral activity; and
interactions with communications.

This information may be used to improve the relevance and functionality of the Platform.

16. Cookies and Similar Technologies

We may use cookies, pixels, software development kits (“SDKs”), local storage and similar technologies.

These technologies may help us:

keep you signed in;
remember preferences;
operate essential functionality;
understand Platform usage;
measure performance;
detect fraud;
personalise experiences;
analyse campaigns; and
improve advertising and marketing.

Some cookies may be placed by third-party service providers.

Depending on your browser or device, you may be able to control or disable certain cookies.

Disabling cookies may affect some Platform functionality.

17. How We Collect Personal Information

We may collect personal information:

directly from you;
when you create an Account;
when you make a purchase;
when you use DealZ;
when you use DailyBasket;
when you participate in QiPoints;
when you contact customer support;
when you submit a form;
when you participate in a promotion;
through cookies and similar technologies;
through your device;
from participating Merchants;
from payment providers;
from delivery providers;
from service providers;
from fraud prevention providers;
from publicly available sources; and
from other lawful sources.

Where reasonably practicable, we will collect personal information directly from you.

18. Why We Collect Personal Information

We may collect and use personal information to:

create and manage your Account;
provide the Platform;
process purchases;
process DealZ Vouchers;
facilitate Voucher redemption;
process DailyBasket orders;
arrange delivery;
administer QiPoints;
calculate rewards;
provide customer support;
process refunds;
prevent fraud;
detect misuse;
authenticate Accounts;
personalise Platform experiences;
provide recommendations;
provide nutrition-related functionality;
improve products and services;
conduct analytics;
communicate with you;
send relevant marketing where permitted;
administer promotions;
conduct research;
maintain Platform security;
comply with legal obligations; and
otherwise operate and improve velQip.

19. Personalisation and Recommendations

velQip may use information associated with your Account to personalise your experience.

For example, we may use information about:

previous purchases;
products viewed;
Deals viewed;
Vouchers purchased;
QiPoints activity;
shopping preferences;
location where permission has been provided; and
interactions with the Platform.

This may allow us to show more relevant products, Deals, rewards or recommendations.

You may be able to control certain personalisation features through your Account or device settings.

20. AI and Automated Systems

velQip may use artificial intelligence, machine learning and automated systems.

These systems may be used to:

recommend products;
personalise shopping experiences;
analyse shopping carts;
provide nutrition-related insights;
categorise products;
identify relevant DealZ Offers;
detect fraud;
improve customer support; and
improve Platform functionality.

AI systems may process information associated with your Account and Platform activity where reasonably necessary for these purposes.

AI outputs may be probabilistic and may contain errors.

We do not represent that AI-generated recommendations are always accurate or appropriate for your individual circumstances.

21. Nutrition and Dietary Information

DailyBasket may allow you to voluntarily provide information relating to:

dietary preferences;
food preferences;
allergies;
intolerances;
nutritional goals;
dietary restrictions; or
other shopping preferences.

Some of this information may constitute sensitive information or health information depending on the circumstances and how it is provided or used.

We will only collect and handle sensitive information where permitted by applicable privacy law and, where required, with your consent.

You do not have to provide optional dietary or nutrition information.

If you choose not to provide such information, certain personalised features may be unavailable or less accurate.

22. Cart Balance Score and Nutrition Features

DailyBasket may use information about products in your shopping cart to calculate or display features such as Cart Balance Score (CBS).

We may process:

products selected;
product categories;
nutritional attributes;
ingredients;
processing classifications;
quantities; and
other relevant product information.

CBS is intended as a shopping information and education feature.

It is not a medical assessment and should not be treated as medical or professional health advice.

23. NOVA and Product Classification

DailyBasket may use product classifications, including NOVA or similar classification frameworks, to provide informational insights.

These classifications may be generated from available product information and may not always accurately represent the complete composition or manufacturing process of a product.

24. When We Share Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy and where permitted by law.

Depending on your use of the Platform, recipients may include:

participating Merchants;
DailyBasket suppliers;
payment providers;
delivery and logistics providers;
technology providers;
hosting providers;
cloud service providers;
analytics providers;
customer support providers;
fraud prevention providers;
communication providers;
AI and data technology providers;
professional advisers;
insurers;
auditors;
regulators;
government authorities; and
other service providers engaged to operate velQip.

We do not sell your personal information merely because you use the Platform.

25. Sharing Information with DealZ Merchants

When you purchase or redeem a DealZ Offer, we may provide the relevant Merchant with information reasonably necessary to:

verify the transaction;
verify Voucher ownership;
process redemption;
fulfil the purchased service;
make a booking;
provide customer service;
prevent fraud; and
comply with legal obligations.

The information shared will depend on the particular Offer.

26. Sharing Information with DailyBasket Merchants and Suppliers

When you purchase DailyBasket products, relevant information may be shared with the Merchant or supplier responsible for fulfilling your order.

This may include:

name;
delivery information;
contact information;
order details;
product quantities;
delivery instructions; and
information necessary to resolve order issues.

We will seek to limit information shared to what is reasonably necessary.

27. Sharing Information for QiPoints

We may use transaction information across DealZ, DailyBasket and other eligible velQip services to:

determine QiPoints eligibility;
calculate QiPoints;
apply promotional multipliers;
reverse incorrectly awarded points;
prevent reward abuse; and
maintain accurate reward balances.

QiPoints activity may therefore be linked to your velQip Account and relevant transactions.

28. Direct Marketing

Where permitted by law, we may send you marketing communications about:

DealZ Offers;
DailyBasket products;
QiPoints promotions;
new features;
Merchant offers;
personalised recommendations;
promotions; and
other velQip services.

Marketing may be delivered by:

email;
SMS;
push notification;
in-app messages;
other electronic communications; or
other permitted channels.

You can generally opt out of marketing communications by using the unsubscribe mechanism provided or contacting us.

Opting out of marketing will not generally prevent us from sending essential transactional or service communications.

Australian privacy law places specific conditions on direct marketing.

29. Transactional Communications

Even if you opt out of marketing, we may still send communications necessary to provide the services you requested.

These may include:

order confirmations;
Voucher confirmations;
redemption information;
delivery updates;
payment notifications;
password or security messages;
Account notifications;
refund information;
important service announcements; and
changes to Terms or policies.

30. Third-Party Service Providers

We use third-party providers to help operate the Platform.

These providers may provide:

cloud hosting;
payment processing;
analytics;
communications;
customer support;
fraud prevention;
mapping;
delivery;
AI services;
data processing;
security;
authentication; and
other technical services.

We seek to engage providers that appropriately protect personal information and use information consistently with our instructions and applicable law.

31. Overseas Disclosure

Some of our service providers or technology providers may be located outside Australia or may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps required by applicable privacy law to protect that information.

Under APP 8, Australian organisations generally have obligations when disclosing personal information to overseas recipients and may remain accountable for certain overseas handling of that information.

Countries

Depending on the providers we use, personal information may potentially be processed in countries including:

TO BE COMPLETED BEFORE PUBLICATION — the countries in which velQip's hosting, payment, analytics, AI, communication and other service providers store or process personal information must be verified and listed here. Do not publish this page until this list is filled in.

32. Data Security

We take reasonable steps to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

Security measures may include appropriate:

access controls;
authentication;
encryption;
monitoring;
system security;
staff controls;
vendor controls; and
security procedures.

No internet-based system can be guaranteed to be completely secure.

33. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

provide services;
maintain Accounts;
process transactions;
meet legal obligations;
resolve disputes;
prevent fraud;
maintain financial and transaction records;
enforce agreements; and
protect our legal interests.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and operational requirements.

Different categories of information may be retained for different periods.

34. Data Quality

We take reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up to date where necessary for its purpose.

You should notify us if your personal information changes.

Australian Privacy Principle 10 requires reasonable steps to ensure personal information is accurate, up to date, complete and relevant for its use or disclosure.

35. Access to Your Personal Information

You may request access to personal information we hold about you.

We will handle access requests in accordance with applicable privacy law.

We may need to verify your identity before providing access.

In some circumstances, access may be refused or limited where permitted by law.

36. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request correction.

We will consider and respond to correction requests in accordance with applicable privacy law.

37. Deletion of Your Account

You may request closure or deletion of your velQip Account.

Where appropriate, we may delete or de-identify personal information associated with your Account.

However, we may need to retain certain information where required or authorised by law, including information relating to:

financial transactions;
tax records;
fraud prevention;
disputes;
legal claims;
regulatory requirements; or
other lawful obligations.

Deleting your Account may also affect access to:

DealZ transaction history;
unused Vouchers;
QiPoints;
DailyBasket information; and
other Account-based services.

Where deletion affects an existing entitlement, we will handle the matter in accordance with applicable law and the relevant service terms.

38. Children's Privacy

Our services are not primarily directed at children.

We do not knowingly collect personal information from children where collection is not permitted by law.

If you believe that a child has provided personal information to us improperly, please contact us.

Where appropriate, we may take steps to delete the information.

39. Anonymous and Pseudonymous Use

Where practical and permitted by the nature of the service, you may interact with us without identifying yourself or by using a pseudonym.

However, some services cannot reasonably be provided without identifying information.

For example, we may require identification or account information to:

process purchases;
deliver products;
issue Vouchers;
administer QiPoints;
process refunds; or
comply with legal obligations.

40. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications or services.

Those third parties may have their own privacy policies.

We are not responsible for the privacy practices of third-party services that we do not control.

You should review their privacy policies before providing personal information.

41. Data Breaches

If we experience an eligible data breach that requires notification under applicable Australian law, we will take the steps required by law, including notifying affected individuals and/or the Office of the Australian Information Commissioner where required.

We will also take reasonable steps to investigate and contain suspected data breaches.

42. Privacy Complaints

If you believe that velQip has mishandled your personal information or breached applicable privacy obligations, you may contact us.

Please provide:

your name;
contact details;
relevant Account information;
details of your concern; and
supporting information where available.

We will investigate your complaint and respond within a reasonable timeframe.

43. Contact Us About Privacy

For privacy enquiries, access requests, correction requests or privacy complaints:

Privacy Email: privacy@velqip.com

General Support: support@velqip.com

Website: www.velqip.com

44. Escalating a Privacy Complaint

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about privacy complaints and the OAIC's complaint process through the OAIC website.

45. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes to our services;
new features;
changes to technology;
changes to our data practices;
changes to third-party providers;
legal or regulatory changes; or
other operational requirements.

When we make changes, we will update the “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

46. Relationship With Other Policies

This Privacy Policy should be read together with:

velQip Terms & Conditions;
DealZ Voucher Conditions;
DealZ Merchant Terms;
QiPoints Terms; and
any other service-specific policies or notices displayed on the Platform.

Where a specific privacy notice provides additional information about a particular service, that notice should be read together with this Privacy Policy.

47. Governing Privacy Law

This Privacy Policy is intended to operate in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent applicable to velQip.

Nothing in this Privacy Policy is intended to exclude or limit rights that cannot legally be excluded.

48. Contact Details

velQip Pty Ltd

Support: support@velqip.com

Website: www.velqip.com