Legal

Terms & Conditions

The terms that govern use of the velQip Platform, DealZ, DailyBasket and QiPoints.

Last updated: 6 September 2026

1. Introduction

Welcome to velQip.

These Terms & Conditions (“Terms”) govern your access to and use of the velQip website, mobile application, digital platforms and related services (collectively, the “Platform”) operated by velQip Pty Ltd (“velQip”, “we”, “us” or “our”).

velQip is a technology and e-commerce ecosystem that connects users with participating businesses, products, services, deals, vouchers, rewards and shopping experiences.

The Platform may include, among other services:

DealZ — deals, discounts, vouchers and offers from participating merchants;
DailyBasket — grocery and related shopping services, including nutrition-focused shopping tools; and
QiPoints — velQip's rewards and loyalty points system.

Different services may have additional terms displayed on the relevant service, product, Offer or transaction page. Those terms form part of these Terms.

By accessing or using the Platform, creating an account, purchasing an Offer, placing an order, earning or using QiPoints, or otherwise using any velQip service, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. Definitions

For these Terms:

“Account” means your registered velQip account.

“DealZ” means the velQip service through which users can discover, purchase, access or redeem deals, discounts, vouchers, experiences, products or services from participating merchants.

“DailyBasket” means the velQip grocery and shopping service, including associated product discovery, shopping, nutrition and recommendation features.

“QiPoints” means loyalty or reward points issued under the velQip rewards program.

“Merchant” means a third-party business, retailer, restaurant, venue, service provider, supplier or other participating business.

“Offer” means a deal, discount, promotion, voucher, product, service or other commercial offer displayed through the Platform.

“Voucher” means a digital voucher, coupon, promotional code, QR code, barcode, redemption code or other entitlement issued through DealZ.

“Voucher Conditions” means the specific conditions applying to a Voucher or Offer.

“Redemption” means the use of a Voucher or Offer with the relevant Merchant.

3. Eligibility

You must be at least 18 years old to create an account or enter into transactions through the Platform, unless otherwise permitted by applicable law and undertaken with the involvement or consent of a parent or legal guardian.

Certain Offers, products, services or promotions may have additional age or eligibility requirements.

You are responsible for ensuring that you satisfy all applicable eligibility requirements.

4. Account Registration

You agree to:

provide accurate and complete information;
maintain accurate account information;
keep your login credentials secure;
not allow unauthorised persons to use your account;
accept responsibility for activity conducted through your account; and
notify us promptly if you believe your account has been compromised.

We may suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.

5. velQip's Role

velQip operates the technology platform through which users may discover and transact with participating businesses.

Unless expressly stated otherwise:

velQip does not manufacture third-party products;
velQip does not own participating Merchant businesses;
Merchants are responsible for their own products and services;
Merchant information may be supplied or updated by Merchants or other authorised sources; and
a Merchant may have additional terms applicable to its products or services.

Where velQip facilitates a transaction, our role may vary depending on the particular service and transaction.

Nothing in these Terms excludes or limits any rights or obligations that apply under the Australian Consumer Law.

6. DealZ

6.1 About DealZ

DealZ enables users to discover and purchase discounted offers, vouchers, promotions, experiences and other deals from participating Merchants.

An Offer may include:

percentage discounts;
fixed-dollar discounts;
discounted products;
discounted services;
experiences;
packages;
promotional codes;
prepaid value;
limited-time promotions; or
other benefits described on the relevant Offer page.

The exact inclusions and conditions of each Offer will be displayed before purchase.

6.2 DealZ Offer Information

Before purchasing a DealZ Offer, you should review all information provided on the Offer page.

This may include:

Offer price;
advertised value;
discount;
inclusions;
exclusions;
expiry date;
participating Merchant;
participating locations;
redemption period;
booking requirements;
minimum spend;
maximum purchase quantity;
redemption limits;
blackout dates;
excluded products or services;
public holiday restrictions;
age requirements;
cancellation requirements;
transferability;
partial redemption rules;
combination with other promotions; and
other applicable conditions.

The conditions displayed with the Offer form part of the terms applicable to that transaction.

7. DealZ Voucher Conditions

Every DealZ Voucher is subject to the specific Voucher Conditions displayed with the Offer.

Voucher Conditions may include:

where the Voucher may be redeemed;
when it may be redeemed;
how many times it may be redeemed;
how many Vouchers may be purchased;
how many Vouchers may be used per transaction;
minimum spend;
excluded items;
booking requirements;
blackout dates;
participating locations;
age restrictions;
identification requirements;
whether the Voucher is transferable;
whether it can be combined with other offers;
whether partial redemption is permitted;
whether unused value is retained;
whether change is provided; and
expiry requirements.

You are responsible for reading and understanding the Voucher Conditions before purchase.

8. DealZ Purchase

A DealZ transaction is completed when:

you select an Offer;
you review its conditions;
you provide the required information;
payment is successfully processed; and
the transaction is accepted by velQip.

We may cancel a transaction where:

payment fails;
the Offer is no longer available;
there is an obvious pricing or description error;
the transaction appears fraudulent;
the Merchant cannot fulfil the Offer;
a technical error has occurred; or
cancellation is otherwise permitted by law.

Where we cancel a paid transaction, we will generally provide an appropriate refund or remedy as required by law.

9. DealZ Voucher Delivery

Vouchers may be delivered through:

your velQip account;
email;
the Platform;
QR code;
barcode;
unique voucher code;
booking code; or
another electronic method.

You are responsible for maintaining access to your Account and the email address associated with it.

10. DealZ Voucher Redemption

A Voucher may only be redeemed:

with the specified Merchant;
at participating locations;
during the valid redemption period;
for the products or services specified;
in accordance with the Voucher Conditions; and
using the redemption method specified by the Offer.

The Merchant may require you to present the Voucher, QR code, barcode, booking confirmation, identification or another verification method.

11. Refusal of Voucher Redemption

A Merchant may refuse redemption where:

the Voucher has expired;
the Voucher has already been redeemed;
the Voucher code is invalid;
the Voucher has been cancelled;
the Voucher has been altered or tampered with;
the proposed purchase is excluded;
a required booking was not made;
an eligibility requirement has not been met; or
the redemption otherwise does not comply with the disclosed Voucher Conditions.

A Merchant must not refuse a valid Voucher in circumstances where doing so would breach applicable law or the terms represented to the consumer.

12. DealZ Expiry

Users are responsible for checking and using Vouchers before their applicable expiry date.

Where an expiry date applies, redemption after expiry may be refused, subject to applicable law.

Different legal requirements may apply depending on whether an Offer is a discount promotion, gift card, stored-value Voucher or another type of entitlement.

Where mandatory minimum expiry requirements apply, those requirements will prevail.

13. DealZ Partial Redemption and Unused Value

Whether partial redemption is permitted will be stated in the applicable Offer conditions.

Unless expressly stated otherwise:

a discount Voucher does not create a cash balance;
unused promotional value is not automatically converted into cash;
unused portions may not be refundable;
partial redemption may not be permitted; and
change is not automatically payable.

Any mandatory consumer rights continue to apply.

14. DealZ Cash and Transferability

Unless the Offer states otherwise:

Vouchers cannot be exchanged for cash;
discounts do not create a cash entitlement;
change is not automatically payable;
Vouchers may not be resold for commercial purposes; and
Vouchers may only be transferred where permitted.

These restrictions do not exclude rights that cannot legally be excluded.

15. Combining DealZ Offers

Unless expressly stated otherwise, a DealZ Voucher cannot be combined with:

another Voucher;
another discount code;
Merchant promotions;
other DealZ promotions; or
QiPoints or other rewards where prohibited by the applicable Offer.

If combination is permitted, the relevant Offer will state the applicable conditions.

16. DealZ Booking Requirements

Some Offers require advance booking or reservations.

Purchasing a Voucher does not automatically guarantee a particular date or time unless the Offer expressly states otherwise.

You may be required to:

contact the Merchant;
make a reservation;
provide the Voucher number;
book within a specific period; or
comply with the Merchant's cancellation or no-show policy.

You are responsible for making required bookings within the specified timeframe.

17. Lost, Stolen or Compromised Vouchers

You are responsible for protecting your Account and Voucher information.

If you believe an unused Voucher has been compromised, contact velQip as soon as reasonably possible.

We may investigate or suspend an unused Voucher where technically possible.

We cannot guarantee replacement where a Voucher has already been redeemed or where replacement is not required by law.

18. DealZ Fraud and Misuse

You must not:

duplicate Vouchers;
alter Vouchers;
use a Voucher more than once;
use stolen payment information;
create multiple accounts to circumvent restrictions;
manipulate promotional offers;
exploit technical errors;
resell Vouchers contrary to their conditions;
use another person's Account without authorisation; or
otherwise obtain benefits through fraudulent or abusive conduct.

We may cancel transactions, Vouchers, QiPoints or Accounts involved in suspected fraud or abuse, subject to applicable law.

19. Merchant Changes and DealZ Availability

Merchants may change operating hours, temporarily close, relocate, change ownership or cease trading.

If a purchased DealZ Offer can no longer reasonably be provided, velQip may seek an appropriate resolution, which may include:

an alternative arrangement;
replacement Offer;
extension; or
refund,

depending on the circumstances and applicable law.

20. DealZ Refunds and Cancellations

A change of mind does not automatically create a right to a refund.

However, this does not affect your rights under the Australian Consumer Law.

A refund or other remedy may be available where:

the Voucher was not supplied;
the Voucher cannot be used as represented;
a valid Voucher is improperly refused;
the Merchant cannot provide the advertised service;
the Offer was materially misrepresented;
the transaction was unauthorised; or
another legal remedy applies.

21. DailyBasket

21.1 About DailyBasket

DailyBasket is a grocery and shopping service within the velQip ecosystem.

Depending on the services available, DailyBasket may allow users to:

browse grocery products;
compare products;
build shopping carts;
receive personalised recommendations;
view nutritional information;
use nutrition-focused filters;
access Cart Balance Score (“CBS”) information;
view product classifications and insights; and
purchase eligible products.

DailyBasket availability, products and services may vary by location and Merchant.

22. DailyBasket Products

Product information may include:

product name;
description;
images;
ingredients;
nutritional information;
allergen information;
price;
size or quantity;
availability;
dietary attributes; and
other product information.

Information may be supplied by Merchants, suppliers, manufacturers, databases or other authorised sources.

Product information may change and should be verified against the actual product packaging where appropriate.

23. DailyBasket Pricing and Availability

Prices and availability may change without notice.

The price applicable to your purchase will generally be the price displayed at checkout, subject to correction of obvious errors and applicable law.

We may cancel or amend an order where:

a product is unavailable;
there is a pricing error;
the Merchant cannot fulfil the order;
payment fails;
there is suspected fraud; or
another legitimate reason applies.

24. DailyBasket Orders

When you place an order, you agree to:

provide accurate information;
select the appropriate products and quantities;
provide a valid payment method;
ensure delivery information is accurate where delivery is offered; and
comply with applicable purchase restrictions.

An order is accepted only when confirmed by the Platform or relevant Merchant, as applicable.

25. Product Substitutions

Where substitutions are offered, they may be subject to your selected preferences and the availability of suitable replacement products.

A substituted product may differ in:

brand;
size;
flavour;
price;
packaging; or
nutritional characteristics.

Where applicable, substitution rules and price adjustments will be disclosed during the ordering process.

26. DailyBasket Delivery

Where DailyBasket provides or facilitates delivery:

delivery availability may be geographically restricted;
delivery times are estimates;
delays may occur;
delivery may be affected by traffic, weather, logistics, Merchant delays or other external circumstances;
delivery fees may apply; and
delivery instructions must be accurate and reasonable.

Delivery arrangements may vary depending on the Merchant and delivery provider.

27. Perishable and Temperature-Sensitive Products

Certain DailyBasket products may be perishable or require appropriate storage conditions.

You are responsible for following product storage and handling instructions after delivery.

Where a product arrives damaged, spoiled, unsafe or otherwise unsuitable, you should contact us or the relevant Merchant as soon as reasonably practicable and provide relevant details or evidence where requested.

Nothing in these Terms excludes applicable food safety obligations or consumer guarantees.

28. DailyBasket Returns and Refunds

Returns and refunds may vary depending on the product and Merchant.

Perishable products may have different return requirements from non-perishable products.

You should contact velQip or the relevant Merchant promptly where:

an incorrect product was supplied;
a product is missing;
a product is damaged;
a product is defective;
a product is materially different from what was ordered; or
another consumer guarantee issue occurs.

Nothing in these Terms removes rights available under the Australian Consumer Law.

29. Nutrition Information

DailyBasket may provide nutrition-related information including:

calories;
macronutrients;
ingredients;
allergens;
dietary characteristics;
processing classifications;
nutrition scores;
Cart Balance Score;
product comparisons; and
other nutritional insights.

This information is provided for general informational purposes only.

You should always check the actual product packaging and manufacturer information, particularly for allergens, ingredients and dietary requirements.

30. Cart Balance Score (CBS)

DailyBasket may provide a Cart Balance Score (“CBS”) to help users understand characteristics of their shopping cart.

CBS is an informational tool intended to encourage more balanced purchasing decisions.

CBS may consider factors such as:

nutritional characteristics;
product categories;
dietary composition;
degree of processing;
other product attributes; and
the overall composition of the cart.

CBS is not a medical, nutritional or professional health assessment.

A high or low CBS does not mean that a shopping cart is inherently “healthy” or “unhealthy” for every person.

31. Product Classification and NOVA

DailyBasket may use recognised classification systems, including the NOVA food processing classification, as one source of informational insight.

Classification may be based on available product information and may not always accurately reflect the complete formulation or manufacturing process.

NOVA or other classifications should not be treated as medical or dietary advice.

32. AI Recommendations

velQip may use AI and algorithmic systems to provide:

product recommendations;
personalised shopping suggestions;
nutrition insights;
product comparisons;
cart analysis;
categorisation; and
other Platform functionality.

AI outputs may contain errors and are not guaranteed to be complete or accurate.

AI recommendations should not be treated as medical, nutritional or professional advice.

33. QiPoints

33.1 About QiPoints

QiPoints is a rewards system within the velQip ecosystem.

Eligible users may earn QiPoints through qualifying activities, transactions, promotions or other activities specified by velQip.

The number of QiPoints earned may vary depending on:

transaction type;
Offer;
Merchant;
promotion;
customer eligibility;
campaign conditions; and
other applicable rules.

34. Earning QiPoints

QiPoints may be earned through eligible activities including, where offered:

qualifying DealZ purchases;
qualifying DailyBasket purchases;
promotional campaigns;
participating Merchant offers;
new-Merchant or new-store promotions;
special multiplier campaigns; or
other activities communicated by velQip.

Not every transaction or purchase will necessarily earn QiPoints.

The applicable earning rate will be displayed or communicated for the relevant transaction or promotion.

35. Promotional QiPoints

Promotions may offer enhanced earning rates, such as 5× QiPoints or other promotional multipliers.

Promotional QiPoints may have additional conditions, including:

eligible Merchants;
eligible products;
minimum spend;
maximum points;
campaign period;
account eligibility;
transaction limits; and
other restrictions.

Where a promotion applies, the promotional conditions displayed with the campaign will govern.

36. QiPoints Calculation

QiPoints calculations may be based on the eligible transaction value or another methodology specified by velQip.

Unless expressly stated otherwise, taxes, delivery charges, service charges, discounts, refunded amounts, cancelled transactions or other excluded amounts may not qualify for QiPoints.

The applicable calculation method will be communicated where necessary.

37. QiPoints Reversal

QiPoints may be reversed or adjusted where:

a transaction is cancelled;
a purchase is refunded;
an order is returned;
a Voucher transaction is reversed;
points were issued incorrectly;
a promotion was applied incorrectly;
fraudulent activity occurred; or
points were earned contrary to the applicable conditions.

38. QiPoints Redemption

QiPoints may be redeemed only through redemption options made available by velQip.

Unless expressly stated otherwise:

QiPoints are not cash;
QiPoints cannot be exchanged for cash;
QiPoints cannot be transferred between users;
QiPoints cannot be sold;
QiPoints cannot be used outside approved redemption mechanisms; and
QiPoints do not represent a bank deposit or stored monetary balance.

The value and redemption requirements of QiPoints may change from time to time, subject to applicable law and any rights that cannot be excluded.

39. QiPoints Expiry

Where QiPoints are subject to an expiry period, the applicable expiry rules will be communicated to users.

Promotional or bonus QiPoints may have different expiry conditions from standard QiPoints.

Expired QiPoints cannot ordinarily be reinstated unless required by law or expressly permitted by velQip.

40. QiPoints Fraud and Abuse

We may suspend, cancel or adjust QiPoints where we reasonably believe there has been:

fraud;
account manipulation;
creation of multiple accounts to obtain rewards;
transaction manipulation;
exploitation of promotional errors;
unauthorised activity; or
other abuse of the rewards program.

41. Changes to QiPoints

velQip may modify:

earning rates;
redemption options;
promotional multipliers;
eligibility criteria;
expiry rules;
qualifying transactions; and
other program features.

Where required by law, reasonable notice will be provided.

42. Payments

Payments may be processed through third-party payment providers.

You agree that:

you are authorised to use the selected payment method;
payment information supplied is accurate;
you will not use fraudulent payment methods; and
third-party payment-provider terms may apply.

velQip does not generally store complete payment card information where payment processing is handled by a third-party provider.

43. Promotions

Promotions may be offered from time to time across DealZ, DailyBasket or QiPoints.

Promotions may have specific conditions relating to:

eligibility;
minimum spend;
maximum benefit;
quantity limits;
campaign duration;
participating Merchants;
geographic restrictions;
account requirements; and
other conditions.

Promotions cannot be combined unless expressly permitted.

44. User Conduct

You must not:

use the Platform unlawfully;
commit fraud;
manipulate promotions;
abuse Vouchers or QiPoints;
create accounts for deceptive purposes;
upload malicious content;
interfere with Platform security;
access another user's account without permission;
scrape or systematically extract data without authorisation;
reverse engineer the Platform except where legally permitted;
introduce malicious software;
infringe intellectual property rights; or
interfere with Platform operations.

45. Intellectual Property

All velQip software, technology, design, branding, logos, databases, content and other Platform materials are owned by or licensed to velQip or its licensors.

You must not copy, reproduce, modify, distribute or commercially exploit Platform materials without permission, except where permitted by law.

Merchant names, trademarks, logos and other third-party intellectual property remain the property of their respective owners.

46. Third-Party Merchants and Services

The Platform may contain information, links, integrations or services relating to third parties.

Third parties may have their own:

terms;
privacy policies;
booking policies;
cancellation policies;
payment terms; and
operating procedures.

Where applicable, you are responsible for reviewing those terms.

47. Privacy

Your personal information is handled in accordance with the velQip Privacy Policy.

These Terms should be read together with the Privacy Policy.

The Privacy Policy explains matters including:

information collected;
purposes for collection;
use and disclosure;
cookies and analytics;
third-party providers;
data security;
retention;
access and correction; and
other privacy matters.

48. Platform Availability

We do not guarantee that the Platform will:

always be available;
operate without interruption;
be free from errors;
be completely secure; or
always contain current information.

Maintenance, technical problems, third-party failures and circumstances outside our reasonable control may affect availability.

49. Limitation of Liability

To the maximum extent permitted by law, velQip is not liable for indirect, incidental, special or consequential loss arising from your use of the Platform.

Where legally permitted, liability may be limited to the amount paid by you for the relevant service or transaction giving rise to the claim.

Nothing in these Terms excludes, restricts or modifies rights that cannot legally be excluded, including rights under the Australian Consumer Law.

50. Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict or modify consumer guarantees or other rights that apply under Australian law.

Where a consumer guarantee applies, you may be entitled to remedies including repair, replacement, refund or other remedies depending on the circumstances.

51. Indemnity

To the extent permitted by law, you agree to indemnify velQip against reasonable losses, claims, liabilities, costs and expenses arising from:

your unlawful use of the Platform;
fraud or misuse by you;
your breach of these Terms; or
infringement of another person's rights.

This indemnity does not apply to the extent that the relevant loss was caused by velQip's own breach of law or obligations.

52. Suspension and Termination

We may suspend or terminate access where we reasonably believe:

these Terms have been breached;
fraud has occurred;
the Platform is being abused;
an Account presents a security risk;
a transaction is unauthorised; or
suspension is required by law.

You may stop using the Platform at any time.

Termination does not affect rights or obligations that arose before termination.

53. Changes to the Platform

We may modify, add, suspend or discontinue features, Merchants, products, Offers, rewards or other services.

Where a change materially affects an existing purchased entitlement, we will seek to deal with the matter in accordance with applicable law.

54. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on the Platform with a revised “Last Updated” date.

Where required by law, we may provide additional notice of material changes.

Continued use of the Platform after updated Terms become effective may constitute acceptance of those Terms.

55. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies rights, remedies, guarantees or protections that cannot legally be excluded, restricted or modified under Australian law, including the Australian Consumer Law.

Where these Terms conflict with a mandatory legal requirement, the mandatory requirement prevails.

56. Governing Law

These Terms are governed by the laws applicable in Australia.

To the extent permitted by law, disputes will be subject to the courts and tribunals of the relevant Australian jurisdiction.

57. Contact Us

For questions, complaints or concerns regarding velQip, DealZ, DailyBasket, QiPoints, transactions or these Terms:

Email: support@velqip.com